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Three Lessons from Uber and Airbnb on Leveraging Technology

We’ve all seen this customer. He or she is rude to the staff, complains incessantly and becomes a general nuisance. Up until recently there was little or no recourse if you were a seller or service provider. You simply had to take it. These vampires drained employee morale and took the joy out of the equation for other customers.

The Rules Are Changing

Along came Uber and Airbnb. Following the footsteps of eBay buyer reviews, Uber allows drivers to rate customers and Airbnb allows hosts to leave reviews of guests. It is now transparent on both sides of the register. Technology has leveled the playing field. Your history as a buyer follows you from one transaction to the next. Poor behavior may keep you from getting a ride or staying at the apartment of your choice.

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Originally published by forbes.com

 

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